Care & policy

Returns & exchange

We stand behind our quality. Review the essentials below, read the full policy when available, and reach out if you need a personal resolution.

Pack securely

Use original packaging when possible and include a note with your order number.

Ship insured

We recommend tracked post. Keep your receipt until the return is confirmed.

We respond

Photos of the item and tag help us approve exchanges faster.

Our commitment

We want you to love every purchase. If something arrives damaged, incorrect, or simply is not what you expected, contact us with your order number and we will walk you through the next steps—whether that is a replacement, exchange, or refund in line with our terms.

Concierge support

Share your order number and clear photos where relevant—we typically reply within one business day.